1xbit Frequently Asked Questions

Creating a 1xbit account takes less than two minutes. Click the registration button, enter your email address, create a secure password, and confirm that you are at least 21 years old. You will receive a verification email — click the link inside to activate your account. Once verified, you can log in, make your first deposit, and start playing immediately.

1xbit requires a valid government-issued photo ID — your Malaysian MyKad or passport is ideal — plus proof of your payment method (a screenshot of your eWallet or bank account showing your name). In some cases we may ask for a recent proof of address (utility bill or bank statement dated within 3 months). KYC is required before your first withdrawal is processed.

Most 1xbit KYC submissions are reviewed within 24 to 48 hours on business days. If your documents are clear, fully legible, and match your account details, approval is usually faster. You will receive an email confirmation once verification is complete. If there is an issue with a document, our support team will contact you at [email protected] with guidance on what to resubmit.

No. 1xbit strictly enforces a one-account-per-person policy. Duplicate accounts — registered under different email addresses, phone numbers, or payment methods by the same individual — are prohibited. If duplicate accounts are detected, both will be closed and any associated balances may be forfeited. If you have lost access to your original account, contact [email protected] for help recovering it.

On the 1xbit login page, click "Forgot Password" and enter your registered email address. You will receive a password reset link within a few minutes. Click the link, set a new password, and log in as normal. If you do not receive the email, check your spam folder. Still stuck? Email [email protected] with your registered email address and our team will assist you directly.

You can request account closure at any time by emailing [email protected] with the subject line "Account Closure Request". Before closing, ensure your remaining balance is withdrawn to your nominated payment method. Account closure requests are processed within 3 to 5 business days. If you are closing due to a gambling concern, we recommend opting for self-exclusion instead, which is activated more quickly.

1xbit accepts a wide range of Malaysian-friendly payment methods including Touch n Go eWallet, Boost eWallet, Maybank online banking, CIMB Clicks, Public Bank online banking, and major cryptocurrencies. All transactions are processed in MYR where applicable. The full list of available methods is shown in the cashier section of your 1xbit account.

The minimum deposit at 1xbit is RM 30 for most payment methods. Some payment methods may have slightly higher minimums due to processor requirements — the exact minimum for each method is displayed in the cashier at the time of depositing. There is no maximum deposit limit for standard accounts, though VIP players may have elevated limits as part of their tier benefits.

Touch n Go eWallet deposits at 1xbit are processed instantly in almost all cases — your balance updates within seconds of a successful transaction. There is no processing delay on 1xbit's side. If a deposit appears in your eWallet transaction history but has not reflected in your 1xbit balance after 10 minutes, contact [email protected] with your transaction reference number.

Withdrawal processing times at 1xbit depend on your chosen method. eWallet withdrawals via Touch n Go or Boost are typically completed within 5 to 30 minutes for fully verified accounts. Bank transfers to Maybank, CIMB, or Public Bank take 1 to 3 business days. Cryptocurrency withdrawals are processed within 30 to 60 minutes, subject to blockchain network conditions. All withdrawals require completed KYC verification.

1xbit does not charge platform-level fees on standard withdrawals. However, your bank or eWallet provider may apply their own transaction fees — these are outside 1xbit's control. Cryptocurrency withdrawals may incur a small network fee depending on blockchain conditions at the time of withdrawal. All applicable fees are shown clearly in the cashier before you confirm any transaction.

Withdrawals may be placed on hold if your account's KYC verification is incomplete, if there is an active bonus with pending wagering requirements, or if our compliance team requires additional verification due to account activity patterns. In all cases, 1xbit will notify you by email explaining the hold and what steps are needed. Contact [email protected] if you have not received communication about a pending withdrawal.

1xbit offers hundreds of slot games from leading international providers including Pragmatic Play, Microgaming, NetEnt, and more. The library covers classic 3-reel slots, modern video slots with bonus features, jackpot slots with progressive prize pools, and themed titles popular with Malaysian players. New releases are added regularly. You can browse the full slots catalogue on the 1xbit Slots page.

RTP stands for Return to Player — it is the theoretical percentage of all wagered money that a slot game pays back to players over millions of spins. For example, a slot with 96% RTP returns RM 96 for every RM 100 wagered on average. Higher RTP is generally more favourable for players over the long term. 1xbit only offers slots from providers whose games are independently certified for fair RTP by recognised testing labs.

Yes — 1xbit is fully optimised for mobile browsers on both Android and iOS devices. Live casino games including baccarat, blackjack, roulette, and live dealer game shows stream smoothly on mobile via a stable internet connection. No app download is required; simply visit 1xbit.vu on your mobile browser, log in, and navigate to the live casino or virtual casino lobby.

Yes. The 1xbit Sportsbook covers Malaysian football including Malaysia Super League (MSL) matches, FA Cup, and Malaysia Cup fixtures, alongside the English Premier League, UEFA Champions League, and other major international competitions. Live in-play betting is available on selected matches. You can also bet on football pre-match with competitive odds across a wide range of markets.

Yes. All casino games on 1xbit use certified Random Number Generator (RNG) systems or, in the case of live dealer games, real physical dealing and spinning processes. 1xbit's game providers are required to hold independent certification from recognised testing laboratories. Game outcome integrity is a fundamental requirement for all content featured on the platform.

1xbit offers a welcome bonus for new registrations — the current offer details, including the bonus percentage, maximum bonus amount in MYR, and applicable wagering requirements, are displayed on the 1xbit homepage and in the promotions section of your account. Bonuses are subject to terms and conditions including wagering requirements that must be met before bonus funds are eligible for withdrawal.

Wagering requirements specify how many times you must wager a bonus amount before it can be withdrawn. For example, a RM 100 bonus with a 30x wagering requirement means you must place RM 3,000 in total bets before the bonus converts to withdrawable cash. At 1xbit, wagering requirements, eligible games, maximum bet sizes while a bonus is active, and expiry periods are all clearly stated in individual promotion terms.

1xbit operates a tiered VIP loyalty programme that rewards consistent play with exclusive benefits. As you wager, you accumulate loyalty points that contribute toward tier progression. Higher tiers unlock perks including enhanced withdrawal limits, dedicated account managers, exclusive promotions, faster KYC processing, and special event invitations. Full tier structure and point accumulation details are available on the 1xbit Rewards page.

Yes. If you prefer to play without bonus offers, you can opt out of promotional communications through your Account Settings, or by emailing [email protected] with the subject line "Unsubscribe from Promotions". Note that opting out of communications does not affect any active bonus already credited to your account — those remain subject to their applicable terms until they expire or are wagered through.

The minimum age to register and play at 1xbit is 21 years old. This applies to all players regardless of location. 1xbit enforces this through mandatory KYC identity and age verification, which is required before any withdrawal is processed. Any account found to belong to a person under 21 will be immediately suspended, and any deposits made will be returned while winnings are forfeited.

1xbit provides a comprehensive suite of responsible gaming tools accessible via Account Settings: deposit limits (daily, weekly, monthly), loss limits, session time limits, in-session reality check reminders, cooling-off periods (24 hours to 6 weeks), and self-exclusion (minimum 6 months or permanent). All limit reductions take effect immediately. Self-exclusion is actioned within 24 hours of request. Full details are on the 1xbit Responsible Gaming page.

To self-exclude, log in to your 1xbit account, go to Account Settings, select Responsible Gaming, and choose Self-Exclusion along with your desired period (minimum 6 months or permanent). Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and your registered email address — no explanation is required. Self-exclusion is actioned within 24 hours and cannot be reversed during the elected period.

1xbit operates under an international gaming licence. It is each player's individual responsibility to verify that accessing online gaming platforms is lawful in their jurisdiction before registering. 1xbit does not accept players from jurisdictions where online gambling is explicitly prohibited by law. Malaysian players using 1xbit do so subject to the platform's Terms and Conditions and all applicable local regulations.

1xbit customer support is available 24 hours a day, 7 days a week. The best way to reach us is by email at [email protected] — describe your issue clearly and include your registered email address so we can locate your account quickly. We aim to respond to all enquiries within a few hours. For urgent matters such as self-exclusion requests, include that in your subject line for priority handling.