All data transmitted between your device and 1xbit is encrypted using 256-bit SSL/TLS technology — the same standard used by Malaysian banks for online transactions. Your personal information, payment details, and session data are protected in transit at all times.
Player data is stored on secured servers with restricted access controls, intrusion detection systems, and regular security audits. Sensitive data — including payment instrument details — is stored in tokenised or encrypted form. 1xbit retains data only as long as required by operational necessity and applicable regulatory obligations.
1xbit does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared with third parties only where strictly necessary for service delivery, payment processing, regulatory compliance, or as required by law — never for commercial gain at the expense of your privacy.
Identity documents submitted for KYC verification — such as your Malaysian MyKad or passport — are used solely for identity and age verification purposes. These documents are stored securely and accessed only by authorised compliance personnel. Copies are retained only as long as required under applicable AML and gaming regulations.
You have the right to request access to the personal data 1xbit holds about you, to request correction of inaccurate information, and to request deletion of data in circumstances where retention is no longer legally required. Requests are handled within 30 days and can be submitted to [email protected].
1xbit uses cookies and similar technologies to maintain session state, remember preferences, and analyse Platform usage. No third-party advertising trackers are embedded in the Platform. You may control cookie behaviour through your browser settings, though disabling certain cookies may affect Platform functionality.
Summary: This Privacy Policy ("Policy") explains how 1xbit ("we", "us", "1xbit", "the Platform") collects, uses, stores, shares, and protects your personal data when you access or use the 1xbit website and associated services. This Policy applies to all players, visitors, and registered account holders, including those accessing the Platform from Malaysia. By using 1xbit, you acknowledge that you have read and understood this Policy.
1.1 1xbit is committed to protecting the privacy and personal data of all individuals who interact with the Platform. We recognise that the trust of our players — many of whom are based in Kuala Lumpur, Penang, Johor Bahru, and across Malaysia — is fundamental to our ability to operate as a responsible and reputable online gaming service.
1.2 This Policy sets out our data practices in a clear and accessible manner. It applies to all personal data collected through the 1xbit website, any associated mobile-optimised interfaces, customer support communications, and any other channel through which you interact with 1xbit.
1.3 This Policy should be read alongside the 1xbit Terms & Conditions, which contain additional provisions relevant to your use of the Platform. In the event of conflict between this Policy and the Terms, this Policy governs matters relating to personal data.
2.1 For the purposes of applicable data protection legislation, 1xbit acts as the data controller in respect of personal data collected from players and visitors to the Platform.
2.2 If you have questions about how your data is processed, or wish to exercise any of the rights described in Section 10, you may contact us by email at [email protected]. Please include "Data Privacy Request" in the subject line of your email to ensure your enquiry is directed to the appropriate team.
3.1 We collect personal data from you through various means in the course of providing the 1xbit service. The categories of data collected include:
| Category | Data Collected | Source |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number (e.g., Malaysian MyKad number) | Provided by you during registration and KYC verification |
| Contact Data | Email address, phone number (where provided) | Provided by you during registration or account updates |
| Financial Data | Payment method details (eWallet account references, bank account references, cryptocurrency wallet addresses), deposit and withdrawal transaction history | Provided by you and generated through your use of Platform financial features |
| KYC Documents | Copies of identity documents (passport, MyKad), proof of address documents, selfie photographs where required | Provided by you during KYC verification |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, session timestamps | Collected automatically when you access the Platform |
| Usage Data | Games played, bets placed, session duration, login frequency, bonus opt-ins, withdrawal requests | Generated automatically through your use of the Platform |
| Communications Data | Content of support emails, live chat transcripts, correspondence with the 1xbit team | Provided by you when contacting support |
3.2 We do not collect sensitive personal data as defined under applicable data protection law (such as data relating to racial or ethnic origin, political opinions, religious beliefs, or health information) unless specifically required to do so under responsible gaming obligations (such as self-exclusion processing).
4.1 1xbit uses your personal data for the following purposes:
5.1 1xbit processes your personal data on the following legal bases:
6.1 1xbit does not sell, rent, or trade your personal data. We share personal data with third parties only in the following circumstances:
6.2 All third parties with whom 1xbit shares personal data are required to handle such data in a manner consistent with applicable data protection law and this Policy.
7.1 As 1xbit is an internationally operated Platform, your personal data may be transferred to and processed in countries outside of Malaysia. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable Malaysian data protection law.
7.2 Such safeguards may include data processing agreements incorporating standard contractual clauses, or transfers to recipients in jurisdictions that provide adequate data protection under applicable law.
8.1 1xbit retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law.
8.2 As a general guide:
8.3 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be linked to an identifiable individual.
9.1 1xbit uses cookies and similar browser-based technologies to operate the Platform effectively. Cookies are small text files placed on your device by the Platform when you visit.
9.2 The types of cookies used by 1xbit include:
9.3 1xbit does not use third-party advertising cookies or behavioural tracking technologies that profile you for the purposes of targeted advertising on external websites.
9.4 You may control or delete cookies through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in and use the Platform.
10.1 Subject to applicable law, you have the following rights in relation to your personal data held by 1xbit:
10.2 To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request" and include sufficient information to identify your account. We will respond within 30 days. We may require identity verification before processing your request.
11.1 1xbit implements technical and organisational security measures appropriate to the risk level associated with the processing of your personal data. These measures include:
11.2 Notwithstanding the above, no data transmission over the internet or electronic storage system is completely secure. While we take reasonable precautions, we cannot guarantee absolute security. You are also responsible for maintaining the security of your account credentials.
12.1 The 1xbit Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been registered by a person below the minimum age, the account will be immediately suspended and all personal data associated with it will be deleted to the extent not required to be retained for regulatory compliance purposes.
12.2 If you believe that a minor has registered an account with 1xbit, please notify us immediately at [email protected] so that we may take appropriate action.
13.1 1xbit reserves the right to update or amend this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this page. Material changes will be communicated to registered players by email or via a prominent notice on the Platform.
13.2 Your continued use of the Platform following the publication of any updated Policy constitutes your acknowledgement of, and where applicable your agreement to, the revised terms. If you do not accept the updated Policy, you should cease using the Platform and may request account closure in accordance with the Terms & Conditions.
14.1 For all privacy-related enquiries, data rights requests, or complaints relating to how 1xbit handles your personal data, please contact us:
14.2 If you are not satisfied with our response to a privacy complaint, you may have the right to escalate your complaint to the relevant data protection supervisory authority in the jurisdiction applicable to you.
Responsible Gaming & Data: If you use 1xbit's self-exclusion or responsible gaming tools, data collected through these processes is handled with the utmost care and used solely for the purpose of administering your protection measures. This data will not be used for marketing purposes. For more information, visit our Responsible Gaming page. 1xbit is for players aged 21 and above only.
We're committed to protecting your privacy while delivering a premium gaming experience for Malaysian players. Sign in to manage your data preferences anytime — 21+ only.
Sign In to 1xbit21+ only. Gambling involves financial risk. Please gamble responsibly.